techjargon

CSM Jargon Handbook – 15 commonly used terms

One of the first things you might notice when you’re moving from teaching to Customer Success is the language and jargon used can be quite specific and inaccessible to those who have little or no background in tech or Customer Success. Here is a list of 15 commonly used terms you will most definitely comeContinue reading “CSM Jargon Handbook – 15 commonly used terms”

Tech Jargon Made Simple: A Beginner’s Guide

If you’re thinking about making the leap from teaching to the tech world, you might have come across a little challenge – the baffling world of tech jargon. This is especially so if you don’t have any background in tech. Believe me, I’ve been right where you are. In my previous job, I was aContinue reading “Tech Jargon Made Simple: A Beginner’s Guide”